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- If your tracking shows “Delivered” but you can’t find your items, start by checking typical drop-off spots (e.g., under doormats, in garages, by entry doors).
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Ask neighbors or household members—some carriers deliver as late as 10 PM.
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If you want to call your local post office, see our Carrier Contact Information.
Verify Your Shipping Address
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Confirm that the address on your order confirmation is correct.
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If the address matches, look for any delivery attempt notices or postcards left by your local post office.
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Search all likely delivery locations:
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Front porch
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Garage
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Mailbox or other mail areas (packages sometimes switch carriers en route)
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Hidden spots like under planters or behind items near entryways
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Building front desk, reception, or mailroom
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See if someone else accepted the package for you, unless you have health or safety concerns.
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In rare cases, carriers may scan a package as “Delivered” up to five business days before it actually arrives. If that’s the case, please allow up to five business days for delivery.
Next Steps if Your Package Is Still Missing
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If 30 days have passed since your expected delivery date and you still haven’t received your package, please open a support ticket here. We’ll do our best to help.
Note: Once your parcel is handed off to your local post office, they assume responsibility for final delivery and rely on the status shown on their site. If you need updates, contact them directly using our Carrier Contact Information.
Always Here To Support!
If you need additional help, please submit a ticket here. We will respond within 48 hours.