Some Items from My Order Are Missing

• Occasionally, orders ship in multiple parcels. If you’re unsure whether all items were shipped together, please submit a request here so we can verify on our end.

• If parts of your order were sent separately:

  • To track any remaining packages, follow the steps in How Can I Track My Order?.

  • To contact your delivery carrier directly, refer to our Carrier Contact Information.

• If all items share one tracking number but some products are missing:

  1. Submit a request here and attach a photo or scan of your packing slip (or any included paperwork).

  2. If the documentation confirms an item was omitted, we’ll send a replacement at no extra cost.

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If you need further help, please submit a ticket here. We will respond within 48 hours.