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Damaged items, wrong items, and orders not received after 30 days (excluding shipments marked “Delivered” on the carrier’s website, e.g., USPS or Canada Post) qualify for a free replacement if reported within 7 business days of the expected delivery date.
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After 7 business days from your delivery date, replacements cannot be offered.
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All sales are final. For defective, incorrect, or undelivered orders (after 30 days, excluding “Delivered” statuses), we will send a replacement rather than issue a refund.
Incorrect Item Received
When you receive a product entirely different from what’s shown on our website, it counts as an incorrect item.
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Example 1 (Replaced): You ordered a dress but received a pair of shoes.
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Example 2 (Replaced): You ordered lipstick but got mascara.
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Example 3 (Not Replaced): You ordered a weighted plushie but feel it isn’t weighted.
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We aim to provide detailed product descriptions so customers can decide before purchasing.
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Example 4 (Not Replaced): You ordered a jacket in size Large but believe the one you received is a size Small.
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Please review all product information before ordering to ensure it meets your needs.
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If your item qualifies for a replacement, we will create a new order using the same shipping speed as your original purchase.
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To expedite your replacement, send us three photos of the item from different angles.
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Once approved, there’s no need to return the incorrect item to us.
Damaged Item Received
When an item arrives with visible damage, a replacement order will be created using the same shipping speed as your original purchase.
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Please email us three clear photos (from different angles) showing the damage so we can process your replacement quickly.
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If a replacement is approved, you do not need to send the damaged item back.
Items Not Received After 30 Days
If more than 30 days have passed since your purchase and the order still hasn’t arrived (excluding shipments showing “Delivered” on the carrier’s website, e.g., USPS or Canada Post), you’re eligible for a free replacement.
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We will ship the replacement using the same delivery speed you originally chose.
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If tracking status reads “Delivered,” please contact your local post office. Here’s a list of our most common carriers.
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To determine which tracking number to provide to your post office, please click here.
Always Here To Support!
If you need further help, please submit a ticket here. We will respond within 48 hours.